本文发表在 rolia.net 枫下论坛Dear Sir or Madam,
I was a consumer of your company 3 years ago, some reasons you made a so sorry mistake that I got a bad credit record. You must help me solve the problem now! I’m feazed by the bad credit record, because I can’t get a credit card from any financial institution in Toronto when they saw the record from my credit history. The EQUIFAX said that even I paid that sum of money $135, this bad credit record still would stay in my credit history for six years, and only MicroCell could move this record out of my credit history. I’m a decent Chinese young man with Bachelor Degree and nice job history and ever own a golden RMB credit card in china. Now my normal life in Toronto is totally destroyed by this bad credit record. I need your company’s help to solve this problem.
Dear Sir or Madam: You can find all my account’s record in your customer service system by my SIN: xxx-xxx-xxx.
On the Jan. 6th, 2004, I called FIDO customer service and know the things why and how happened from the FIDO customer service representative’s record and my past memories. Then I tried to contact with FIDO customer service’s general manager to make a solution of moving the bad record out of my credit history. But the manager’s attitude is uncompromising and she emphasized so many times that they have no record about my request of closing the mobile account on the Feb. 28th, 2000 and even I had called them that I called is not the properly channel, only alive representative line can shut the account, so they can do nothing for me.
But my explanation is: Things are quit clear that first of all the mistake is made by FIDO customer service representative, because they shut my account immediately not as my asked for shutting at Feb. 29th, 2000 and also not as they promised that if I didn’t call them before the Feb. 29th, 2000, they will shut my mobile account after the Feb. 29th, 2000. FIDO customer service just shut the account at the same day Feb. 22nd, 2000. That is why I called them again in same day for opening my account because I need to use the mobile service during Feb. 22nd, 2000 to Feb. 28th, 2000. I do remember that I called the FIDO auto answer system to check the balance and ask for a termination when I left on the road to Toronto international airport in the TAXI on Feb. 28th, 2000 and I also sent a cheque as the last payment of the February in Toronto international airport’s post office. But there are no records at FIDO customer service system on Feb. 28th, 2000. Then probably my misunderstanding happened because I still trust the first FIDO customer service representative’s words or not called the properly channel of FIDO customer service for asking a termination.
Dear Sir or Madam just imagine when a guy he found a job in china and left Canada and he terminated the TV cable, the firm phone line, the Toronto star account, would he just keep the mobile phone account alive forever? There must have a misunderstanding between FIDO and me. Even if I want keep my account alive forever would I pay the last payment and not to pay later monthly payments? Because you known that any call form China main land is very expensive, would I just use the mobile account as my voice message box? And the record of FIDO customer service said that I didn’t use any service of this account after my leaving and until shutting.
All those not indicate that I’m the person without credit in this modern society. I wish FIDO or MicroCell will move my bad record out of my credit history. I do need a normal live in Toronto just like you are. Any responses please use the contact information I listed above the letter.
Several days ago, I just bought a new SIM card from FIDO Company and I’d like to use FIDO company service again even this bad thing had happened. I’m the faithful user of your company and I hope your company’s response will not break my heart again. Thanks.
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