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你可能漏掉了最初的那封,“Please refer to the initial notification advising you that your order has been received at the warehouse.”,这是那封原始信件。btw,我第一次在costco买的时候是在店铺买的,所以后来自己打电话去预约的。

本文发表在 rolia.net 枫下论坛Dear xxx,

Thank you for your recent tire purchase from Costco.ca. This email is to notify you that your tires have been received at the XXX tire centre location.

Appointments:
To request an installation appointment for this purchase, please reply to this email within 3 days.

Please suggest 3 separate dates and times, in order of preference, within the next 10 days that would be most convenient for you to have your tires installed.
Accepted appointment timelines are as follows:
Monday to Friday 1 PM to 8 PM

A Costco tire sales representative will confirm your installation appointment via email within 24 hours of receipt of your request.
We kindly ask that you arrive at the tire centre 15 minutes prior to your appointment.
•During busy periods some warehouses might only be able to accommodate an appointment 14 to 20 days out. In such case, the warehouse will advise they can t accommodate your request and will suggest new times based on the earliest availability.
Installation service with-out appointment is also available 7 days a week.

If you do not wish to have your tires installed at this time, we kindly ask that you pick the tires up within 72 hours for installation at a later date.
Please visit the Costco location below for installation or pick-up of your tire purchase.

Warehouse #XXX
XXXXX
XXXXX, XXX XXX

For Tire Centre regular hours of operation and information, click here. During peak season, some Costco Tire Centres may extend their hours of operation. Every effort possible will be made to accommodate your request for appointment.

We value you as a customer and appreciate your business. If you should have additional questions and/or concerns, click here to contact us via email or call our Customer Service Centre at 1-888-426-7826.

Please keep this email for future reference, and thank you for shopping at Costco.ca.

Sincerely,

Costco.ca Customer Service更多精彩文章及讨论,请光临枫下论坛 rolia.net
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Replies, comments and Discussions:

  • 枫下家园 / 我爱我车 / 第一次在Costco的网站上买4个四季胎及安装服务,两周后才刚刚收到提货reminder邮件,是否就可以直接email回复预约安装时间?还是周末早早去排长队?如果预约的话,在其work hour范围内指定任意时间都可以吗?还是得等他们回复后才能确定具体时间?
    • email里面难道没有让你预约?回复那个email,给他们3个时间挑
      • 谢回复,email里没有要求一定要预约,只是一个option,因为没有约过所以不知道咋个约法。如果给他们3个时间挑会不会都不行而他们指定另外的时间呢?就怕自己想要的时间不行,他们指定的我还未必有空
        • 你可能漏掉了最初的那封,“Please refer to the initial notification advising you that your order has been received at the warehouse.”,这是那封原始信件。btw,我第一次在costco买的时候是在店铺买的,所以后来自己打电话去预约的。
          本文发表在 rolia.net 枫下论坛Dear xxx,

          Thank you for your recent tire purchase from Costco.ca. This email is to notify you that your tires have been received at the XXX tire centre location.

          Appointments:
          To request an installation appointment for this purchase, please reply to this email within 3 days.

          Please suggest 3 separate dates and times, in order of preference, within the next 10 days that would be most convenient for you to have your tires installed.
          Accepted appointment timelines are as follows:
          Monday to Friday 1 PM to 8 PM

          A Costco tire sales representative will confirm your installation appointment via email within 24 hours of receipt of your request.
          We kindly ask that you arrive at the tire centre 15 minutes prior to your appointment.
          •During busy periods some warehouses might only be able to accommodate an appointment 14 to 20 days out. In such case, the warehouse will advise they can t accommodate your request and will suggest new times based on the earliest availability.
          Installation service with-out appointment is also available 7 days a week.

          If you do not wish to have your tires installed at this time, we kindly ask that you pick the tires up within 72 hours for installation at a later date.
          Please visit the Costco location below for installation or pick-up of your tire purchase.

          Warehouse #XXX
          XXXXX
          XXXXX, XXX XXX

          For Tire Centre regular hours of operation and information, click here. During peak season, some Costco Tire Centres may extend their hours of operation. Every effort possible will be made to accommodate your request for appointment.

          We value you as a customer and appreciate your business. If you should have additional questions and/or concerns, click here to contact us via email or call our Customer Service Centre at 1-888-426-7826.

          Please keep this email for future reference, and thank you for shopping at Costco.ca.

          Sincerely,

          Costco.ca Customer Service更多精彩文章及讨论,请光临枫下论坛 rolia.net
          • 难怪,他们的email中确实提到过那个“the initial notification”,但我确实没有收到过。anyway, 我已回邮说我从未收到initial notification请他们重新发给我,并给了个我的available时间范围让他们回邮件确认具体时间。
            • good luck。我这次换胎时间比较紧,他们说排期已经到下旬了,除非大清早去门口撞大运。我告诉他们我15号出去旅游,然后他们改口说本周5有空可以装。我估计他们多少掌握一点机动名额。
              • 哪个tire centre你在?