Thank you for contacting Gearbest.
We are sorry for this inconvenience and empathize with your frustration.
Please follow these steps and kindly answer the following questions:
-Does the item show any signed that it has been opened?
-Please send us clear pictures of the box on all angles.
-Please tell us the outer weight indicating on the box.
-Please open a claim to your shippingagent stating the tracking number and the delivery date.
-Please open a claim at your local post office and ask them a letter of acceptance.
Once we receive all the above, we will arrange a compensation for you.
Once again we are sorry for all this trouble.
Thank you for cooperation and patience.
Best Regards
Zilla
Gearbest Customer Servive