Thank you for contacting Gearbest.
We are sorry for this inconvenience and empathize with your frustration.
Please follow these steps and kindly answer the following questions:
-Does the item show any signed that it has been opened?
-Please send us clear pictures of the box on all angles.
-Please tell us the outer weight indicating on the box.
-Please open a claim to your shippingagent stating the tracking number and the delivery date.
-Please open a claim at your local post office and ask them a letter of acceptance.
Once we receive all the above, we will arrange a compensation for you.
Once again we are sorry for all this trouble.
Thank you for cooperation and patience.
Best Regards
Zilla
Gearbest Customer Servive
We are sorry for this inconvenience and empathize with your frustration.
Please follow these steps and kindly answer the following questions:
-Does the item show any signed that it has been opened?
-Please send us clear pictures of the box on all angles.
-Please tell us the outer weight indicating on the box.
-Please open a claim to your shippingagent stating the tracking number and the delivery date.
-Please open a claim at your local post office and ask them a letter of acceptance.
Once we receive all the above, we will arrange a compensation for you.
Once again we are sorry for all this trouble.
Thank you for cooperation and patience.
Best Regards
Zilla
Gearbest Customer Servive