This topic has been archived. It cannot be replied.
-
工作学习 / IT技术讨论 / 请教各位DX：这边的技术支持分为：1st level support , 2nd level support and 3rd level support . 请问这个三个级别中,日常职责有什么比较明显的区别? 无限感激..... :)
-firephoenix(凤舞翩翩);
2002-6-12
(#573041@0)
-
I deal with Microsoft support before:1st level, handle kind of FAQ type of thing. Send you some testing software and looking for trace of possible error.
2nd level, some advanced developer who use the product a lot and have insight detail about the product.
3rd level, normally called developer support. The developers who develop the products.
-jeffrey815(Smartiecat);
2002-6-12
{313}
(#573077@0)